Privacy Policy

1. Introduction

Biteon ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://biteon.nl(the "Website").

Please read this Privacy Policy carefully. By using our Website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Website.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Contact Us: When you fill out our contact form, we collect your name, email address, phone number, company name, and message
• Communicate with Us: When you email us or otherwise communicate with us, we collect the content of your communications

2.2 Information Automatically Collected

When you visit our Website, we automatically collect certain information about your device and how you interact with our Website:

• Device Information: IP address, browser type and version, operating system
• Usage Information: Pages visited, time spent on pages, clickstream data, referring URLs
• Location Information: General location data derived from your IP address (city/country level)
• Cookies and Tracking Technologies: See our Cookie Policy for detailed information

2.3 Cookie choices and analytics

We store your cookie preferences in a first-party cookie (biteon_cookie_consent) as JSON indicating what you allow: preferences, analytics, and (for future use) marketing. Analytics measurement (Google Analytics 4) runs only if you opt in to Analytics. We use Google Consent Mode v2 so tags default to denied until you choose. You can open Cookie settings anytime from the website footer to review or change your choices.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: To respond to your inquiries, process your requests, and provide customer support
• To Improve Our Website: To analyze usage patterns, troubleshoot problems, and enhance user experience
• To Communicate with You: To send you information about our services, respond to your inquiries, and provide updates
• To Ensure Security: To protect against fraud, unauthorized access, and other security threats
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal bases:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract Performance: When processing is necessary to fulfill a contract with you
• Legal Obligation: When processing is necessary to comply with a legal obligation
• Legitimate Interests: When processing is necessary for our legitimate interests and your rights do not override those interests

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• EmailJS: To process and deliver contact form submissions
• Hosting Providers: To host and operate our Website
• Analytics Providers: Google Analytics 4, only when you have opted in to Analytics in our cookie preferences

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Contact Form Submissions: We retain contact form data for up to 3 years or until you request deletion
• Website Logs: We retain server logs and analytics data for up to 2 years
• Legal Requirements: We may retain certain information longer if required by law or to resolve disputes

7. Your Rights (GDPR)

If you are located in the EEA, you have the following rights:

• Right of Access: Request access to the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request restriction of processing of your personal information
• Right to Data Portability: Receive your personal information in a structured, machine-readable format
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: Lodge a complaint with a supervisory authority

8. Your Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: What personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale or sharing of personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Correction: Request correction of inaccurate personal information

9. Exercising Your Rights

To exercise any of your rights, please contact us at info@biteon.nl. We will respond within the timeframes required by applicable law.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place including Standard Contractual Clauses approved by the European Commission.

12. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us: